Access our factory trained and certified network of service partners who can assist you with all of your service needs.

Welbilt KitchenCare®

Authorized Service Agency Locator

Our network of Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries to meet your warranty and lifetime service, installation, start up and planned maintenance needs. With genuine OEM parts certified for heavy-duty use, they keep your equipment running in the most demanding kitchens.

Need service for ovens, fryers, holding or refrigeration? Enter your location below to find someone who can help within our Authorized Service Network.

Kolpak Warranty


Kolpak* (“Company”) warrants to the original purchaser this refrigeration system to be free from defects in material and workmanship under normal use and service in accordance with the terms of this Warranty. This Warranty is issued to the original purchaser/user at the original installation location and is in lieu of all other warranties expressed or implied. Completion of the Welbilt Foodservice Walk-In & Refrigeration Claim Form is required for consideration of claims to be processed under parts and/or labor warranty. All warranty service shall be performed by an authorized service provider. The claim form must be received within (60) sixty days of the date of service. Reimbursement for local parts purchase must include a copy of the wholesale invoice. Company does not pay both travel time and mileage. Company reserves the right to pay no more than the average commercial hourly rates and part prices within the particular state or region of the country where the service is performed. 

Warranty Verification


Foamed in-place panels are warranted to the original purchaser to be free from defects in material and workmanship, under normal use and service, for a period of (10) ten years from the first to occur of the original start-up date by a factory authorized servicer, or six (6) months from factory ship date. Painted surfaces will be warranted for (1) one year from the original start-up date. 

Component parts, doors, and assemblies (except bulbs) found to be defective in material or workmanship are warranted for a period of (1) one year from original start-up date by a factory authorized servicer. First year compressor failures shall be exchanged over the counter by the compressor manufacturer’s wholesaler. If the optional four year compressor warranty is purchased and the original compressor fails after expiration of the one year parts warranty, Company will provide a direct replacement or authorize local purchase of a replacement compressor. If local purchase is authorized, the original wholesale invoice along with the serial tag from the original defective compressor shall be sent to Company for reimbursement. Labor, freight, travel, and additional parts/supplies are not covered under the extended compressor warranty.

Replacement parts purchased from Company will be warranted for a period of (90) ninety days from factory ship date.


Panels, hardware, and electrical components (except bulbs) are covered by a (1) one year labor warranty for the replacement of component parts that are defective in material or workmanship. 

All refrigeration (rack systems, individual condensing units and evaporators) is covered by a (1) one-year labor warranty for the replacement of component parts that are defective in material or workmanship.

The warranty period will begin at the first to occur of original start-up date, validated by a legal document (certificate of occupancy, bill of sale, etc.), or (180) one hundred eighty days from factory ship date.

Exclusions from Warranty Coverage:

1. Normal maintenance, adjustments, and cleaning
2. Repairs due to unauthorized modifications.
3. Damage from improper installation.
4. Damage or delays occurring in transit.
5. Damage from misuse, abuse, neglect, or accidents.
6. Damage or loss of product, property, income, or profit.
7. Legacy floor panels are not warranted under the following conditions:
a. Wet mopping or use of a water hose for cleaning.
b. Wheel traffic (carts, dollies, etc.) on foot traffic floors (substrate backed) floors.
c. Weight loads exceeding 700 psf on foot traffic floors.
d. Weight loads exceeding 1000 psf on rolling cart floors.
e. Use of electric pallet jacks or fork lifts.
8. New Era floors (After October 1, 2017) are not warranted under the following conditions:
a. Wet mopping or use of a water hose for cleaning.
b. Weight loads exceeding 1000 psf on standard floors.
c. Weight loads exceeding 5000 psf on structural floors.
d. Use of electric pallet jacks or fork lifts.

Limitations of Liability

The preceding paragraphs set forth the exclusive remedy for all claims based on failure of, or defect in, Walk-in refrigeration systems sold hereunder, whether the failure or defect arises before or during the warranty period, and whether a claim, however instituted, is based on contract, indemnity, warranty, tort (including negligence), strict liability, implied by statute, common-law or otherwise, Company and agents shall not be liable for any claims for personal injuries or consequential damages or loss, howsoever caused, including but not limited to loss of profits, additional labor costs, loss of refrigerant or food products, or for any delay in the performance of this Warranty due to causes beyond its control . Upon the expiration of the warranty period, all such liability shall terminate. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, IMPLIED OR STATUTORY. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY, AND COMPANY DOES NOT WARRANT ANY PRODUCTS OR SERVICES OF OTHERS.


The liability of Company for breach of any warranty obligation hereunder is limited to: (i) the repair or replacement of the Walk-in on which the liability is based, or with respect to services, re-performance of the services; or (ii) at Company’s option, the refund of the amount paid for said equipment or services. Any breach by Company with respect to any item or unit of equipment or services shall be deemed a breach with respect to that item or unit or service only.

2915 Tennessee Avenue North
Parsons, TN 38363
Phone: 800-225-9916

*Kolpak is an operating division of Welbilt, LLC.
Kolpak Warranty Policy
FASs should now be submitting all warranty labor claims via the online Warranty Claims Processing System. Use this link to access the system Please refer to the Claims Processing System tab for additional information.
Warranty Claim Form
W-9 Form

Frequently Asked Questions

Are exact dimensions critical to quote or install a walk-in?
Kolpak can build to exact specifications in ½” increments. However, we build standard size panels and in quoting them you would be saving lead-time and cost.

Do all walk-ins require an insulated floor?
Insulated floors are required for freezers. Coolers may need an insulted floor depending on application.

Are optional heights available?
Optional heights are available, we can build to an exact “hold-to” dimension but standard heights are preferred. If time is of the essence, then we recommend staying with standard dimensions.

Do I need to pull local building codes?
Kolpak carries major approvals such as Los Angeles, California fabricators license, Ohio Builder’s Code, New York City, Factory Mutual, NSF, UL, and City of Houston. However it is the responsibility of the installer to ensure all local codes are met.

Can Kolpak provide me with a list of qualified local installation companies?
Yes, this is available upon request as well as a Factory Sponsored Deliver & Install program whereby Kolpak coordinates the shipment and installation of the walk-in.

How do I obtain a quotation?
Please use the Rep Locator on our website. For a quote guideline you can reference a quote sheet that is also available on our website. It is best to have the questions that are prompted on this sheet answered prior to contacting the Rep in your area.

What basic information do I need in order to obtain a quotation?
Questions critical to obtaining a quotation can be found on the “Request for Quotation” worksheet found on our website.

Is there a limit to the number of compartments?
There is no limit to the number of compartments in a walk-in.

Are there options on finishes?
Yes, we have a list of available finishes on our web site that we stock, but custom interior or exterior finishes are available upon request.

Can I install it outside?
Yes, but this information is required on the front-end of the quote as there are differences between inside and outdoor walk-ins. Also, if the unit is to be flashed into the building this information is required when quoting.

Do you make a walk-in that is ADA approved?
Yes, it is available upon request.

Do you offer additional lighting?
Yes, various lighting options are available.

Do you offer a lockable door?
Yes, our standard walk-in comes with a cylinder lock and a padlock provision.

Do you provide refrigeration as well?
Yes, we both manufacture and buyout refrigeration systems for support the walk-in boxes we sell. We can quote other refrigeration per specification upon request.

How do you prevent the door from icing or sweating?
Standard doors on coolers are trimmed in FRP which does conduct heat or cold. On coolers with an interior ramp or freezers a perimeter heater wire is standard.

Do you offer any energy-saving features?
Kolpak closely matches refrigeration with the requirements as well as strip curtains or air doors in order to improve energy efficiency. Also, we offer a variety of panel thicknesses greater than 4” which improve R-values.

What is R-value and why is it important?
R-value is a number rating used to measure the effectiveness of insulation. The higher the R-value the better the insulating properties.

Do you have a California Energy Commission compliant walk-in?
Yes, as well as the ability to transition from 5” to 4” thick panel where combination boxes are required.

What are your lead-times?
Approximately ten to fifteen days, however some options carry longer lead-times.

What is your warranty on panels?
Foamed in place panels (excluding doors) are warranted to be free from defects or workmanship under normal use and service for a period of ten years from the date of original installation. Painted surfaces shall be warranted eighteen months.

Can I install the panels myself?
Panels are modular by design and generally require more than one person. Kolpak recommends local experts be contacted for both panel and refrigeration installation.

Can I expand my walk-in if my business demands it?
Absolutely, our design accommodates this requirement.

What provides the insulation properties in a walk-in panel?
Closed cell polyurethane foam is the primary insulating material in Kolpak walk-ins.

How do I clean my walk-in?
A mild soapy detergent is approved – damp mop only.

What does Kolpak do differently with their door to prevent sagging?
Kolpak has heavy-gauge metal backing that is tied into the door frame as well as foamed in place.

How long has Kolpak been in the walk-in business?
Kolpak was founded in 1969 and is currently owned by Welbilt. 

Are the panels acceptable in any environment?
Kolpak has walk-ins installed in all fifty states as well as internationally. While snow and wind loads are sometimes a concern, Kolpak has a design for every environment.

Claims Processing System (CPS)

NOTE:  The CPS is used only for claim submission for service work already performed by an authorized servicer, not for requesting service on Welbilt equipment.  If you need to request service please contact the local Welbilt authorized servicer or distributor.

To access the CPS click here.

You must be issued a username and password before you can access the system.Please, email to request access and include the brand(s) for which you need to submit a claim. 
Refer to "CPS Instructions" for details on how to use the system.
Refer to "KC Multiple Claim Upload" for details on how to upload many claims simultaneously.

Frequently Asked Question
Refer to FAQ's to view a few questions that we receive regularly from some of our users.
Question 1
How do I access the Claims Processing System, i.e. “what is the link”?
Question 1
Click the link here:
Please use Chrome or Edge to access the system.
Question 1
Are there User Instructions available?
Question 1
Click the “CPS Instructions link found under the “Claims Processing System” on any of the Welbilt brand websites.
Question 1
How do I reset my password?
Question 1
Click the “Forgot password” link on the sign-in page.
Question 1
What is my username?
Question 1
Your username is your email address.
Question 1
How do I request new user access?
Question 1
Send an email to Please, note the name of your company and your role in the business.
Question 1
What is the difference between Standard Warranty and Replacement Part Warranty?
Question 1
Standard warranty covers repairs made on the equipment while in the warranty period. Replacement Part Warranty covers failed replacement parts outside of the equipment warranty period but are within the replacement part warranty.
Question 1
What is a causal (not casual) part?
Question 1
The causal part is the primary component on the equipment that failed prompting the service call. Other parts may have been replaced as a result of the failure. Those parts should be recorded in the Service Incident Lines section. There may be more than one unrelated failure at the time of service. In this case, a second Service Incident Line must be created with a different causal part.
Question 1
What if I don’t have a causal part?
Question 1
Typically, this question refers to occasions when a component such as wiring or tubing fail that do not have a service part number. On such occasions, enter “No Causal Part – “ in the “Input Part Number” field, click on the magnifying glass, and select the applicable brand specific option such as “No Causal Part – Wiring”, “No Causal Part – Refrigeration”, etc.
Question 1
How do I add a comment to my claim?
Question 1
Add your comments to the “Chatter” section. When you are done typing, you must click “Share” button to save the comment to the claim.
Question 1
Where do I find comments added by a Welbilt Claims Processor?
Question 1
All comments can be viewed by clicking on the “Chatter” tab of the claim form. All comments either you or a Welbilt Claims Processor has added to the claim will be visible here.
Question 1
What if I don’t have a serial number?
Question 1
A serial number is required to submit a warranty claim. You will need to retrieve it from the service location. In the case that the unit is not serialized, select the “Non-serialized item” check box located under the “Serial Number” field.
Question 1
Can I submit more than one serial number on a claim?
Question 1
No. Each serial number must be submitted on a separate claim.
Question 1
How do I re-open a ‘Denied’ claim?
Question 1
You cannot “re-open” a claim that has been denied. Generally, claims are pended for information prior to denial to give the user an opportunity to provide requested information or make changes to the claim. You will need to create a new claim and submit.
Question 1
Why is it necessary to enter owner information and equipment location?
Question 1
There are times when the owner’s address and contact information may be different than that of the business. For example, a franchisee has a primary address, but may own multiple locations that all have different addresses.
Question 1
Can I submit my claim in any currency I choose?
Question 1
No. You must submit claims in the currency in which your account was set up.
Question 1
How do I update my email address for receiving claim notifications?
Question 1
Send your request to
Question 1
For Manitowoc Ice claim submitters: Do I need to include my RM Tag number?
Question 1
Yes. Record the RM Tag number in the “RMA Tag #” field on the parts service lines detail section under the Service Incident Lines.
Question 1
From Manitowoc submitters: Do I need to include my RM Tag number?
Question 1
Yes. Record the RM Tag number in the “RMA Tag #” field on the part charge line.

Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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